iTeleCenter
launched a new version of its back office making it the most user-friendly
virtual phone system in the industry. iTeleCenter’s already powerful call
forwarding feature is now even easier to manage. Calls coming into a customer’s
toll free number can be forwarded to multiple numbers each with their own arvailability
schedule.
The
most notable changes are evident on the application’s Inbox page; bold images
mark the tabbed menu choices across the top of the page. The Inbox is easier to
parse with its alternating rows of lighter and darker blue. Messages can be
played by a simple mouse click and received faxes can be viewed as well right
from the Inbox. Navigation has been enhanced with menu tabs that guide users
through different areas of the back office. Notification via phone, email or
text message when new messages are left has not changed but the user interface
is more intuitive and easier to set up.
Customers
are encouraged to customize the greetings their callers hear when they call.
The new interface presents users with clear instructions for doing so. There
are directions to record a greeting over the phone, upload an existing
recording from their computer, record a greeting using the microphone on their
computer, or order professionally recorded greetings through the voice studio.
Video
tutorials are available throughout the website. Although most areas are
extremely easy to use without explanation, these tutorials offer step-by-step
directions just in case. iTeleCenter has taken customer service to a new level
with this redesign – their customers’ needs have been addressed and the
ease-of-use is sure to be appreciated by all.
About
iTeleCenter
iTeleCenter
was founded in 1992 by entrepreneur Paul Champaneria who wanted to build a
company that catered to the needs of virtual companies, direct salespeople,
affiliate marketers, real estate professionals, and all forms of home-based or
small businesses. iTeleCenter is a virtual phone system that provides
individuals with the ability to utilize toll free phone numbers, locally based
numbers, or vanity numbers, with call forwarding and voicemail that make
professional life a little easier. With the best in customer care and service,
along with the latest and most innovative features, it’s a must have for professionals
who want to compete on a regional or national level, whether it’s a one-man
operation or a million-dollar corporation.
